211 is a helpline that easily connects people to the social services, programs and community supports they need.
The 211 helpline is answered by real people 24/7. Service is available in 150+ languages. Text is available Monday to Friday from 7am – 9pm ET. Live chat service is available Monday to Friday from 7am – 9pm ET.
Unlike search engines, 211 applies a human touch for personalized solutions. Their highly trained and accredited Community Navigators know how to ask the right questions to get the full picture of a person’s needs. Navigators then provide referrals to services to connect callers to the right supports. In addition, some partnerships include 211 registering individuals for services directly or providing a warm transfer to the program. 211 will also advocate on a contact’s behalf, at their request.
Source: 211ontario.ca